ORDERING & PAYMENT
$150 minimum opening order
$100 minimum for subsequent orders
You will receive an invoice to confirm your order, shipping address, and shipping fees. You can pay via credit card through the invoice link. Invoices must be paid in full before your order ships out. If you wish to pay by an alternate payment method please let us know. We also accept e-transfer.
Upon request, payment terms can be negotiated (i.e. Net30) with clients who have a consistent ordering history. Late payments will accrue 5% interest per month past due.
Our typical turn around time is 2-3 business days. However, turnaround times can vary up to 5 days depending on the season.
All orders ship via Canada Post. If you have any particular shipping needs, please contact us with a request before placing your order. Cost of shipping will be calculated once we receive your order, and added to your invoice for approval before shipping.
For orders shipped outside of Canada, duties or taxes may occur and are the responsibility of the customer upon delivery.
RETURNS, REFUNDS & CANCELLATIONS
We only accept returns on products that are damaged in transit or that are defective. If you received a damaged product, please notify us within 5 days of receiving your order and we will send replacements for damaged products.
Cancellations or changes to your order must be made within 24 hours of placing your order.
You will be notified of any back ordered items, and the remainder of your order will still ship, unless otherwise directed. Once the item is back in stock, it will ship out free of charge. All items in the order will still be invoiced at the time of the original purchase order.
DISPLAY & SOCIAL MEDIA
All products must be sold in their original packaging. Boxed sets of cards may not be broken up to be sold individually.
If you should decided to advertise our products on social media (and we love it when you do!), please tag us @lindenpaperco.